Comments on: Help! My iPhone is Dead… http://www.small-business-guru.com/help-my-iphone-is-dead/ Small Business Help, Coaching, Inspiration, and Practical Advice for Entrepreneurs Thu, 07 Aug 2008 20:28:07 +0000 http://wordpress.org/?v=2.2.3 By: Chris Auman http://www.small-business-guru.com/help-my-iphone-is-dead/#comment-732 Chris Auman Thu, 28 Feb 2008 17:07:16 +0000 http://www.small-business-guru.com/help-my-iphone-is-dead/#comment-732 Yes, I love Apple but I would agree that their forums need help. It's amazing how such a great company can have such a dismal solution for online support. That said, I promised NEVER to talk bad about Apple again because I too recently had a tremendous customer service experience with their people. I won't go into detail about it because I don't want to abuse the tremendous favor they extended to me. My point is that they gave me a lot and they gave me what was more than fair without question. They may have lost a few bucks but they gained a life long fanatical customer and they'll make it back in the long run. Consider this the next time you're dealing with your customers or clients. Give them a little and it will go a long way. <em>Chris Auman's last blog post..<a href='http://www.quickstartseo.com/page-titles-the-worst-practices/' rel="nofollow">Page Titles > The Worst Practices</a></em> Yes, I love Apple but I would agree that their forums need help. It’s amazing how such a great company can have such a dismal solution for online support. That said, I promised NEVER to talk bad about Apple again because I too recently had a tremendous customer service experience with their people. I won’t go into detail about it because I don’t want to abuse the tremendous favor they extended to me. My point is that they gave me a lot and they gave me what was more than fair without question. They may have lost a few bucks but they gained a life long fanatical customer and they’ll make it back in the long run. Consider this the next time you’re dealing with your customers or clients. Give them a little and it will go a long way.

Chris Auman’s last blog post..Page Titles > The Worst Practices

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